Support

Bluefin Robotics is strongly committed to the highest customer satisfaction. We are constantly and continuously improving the quality of our products, processes, services and people. Bluefin has invested heavily in training and technical equipment to give you the best possible experience.

Training

Bluefin offers comprehensive training that consists of classroom instruction, as well as hands-on instruction for operating and maintaining the system. Training typically ranges between 3-10 days and takes place at Bluefin’s facility. Training material is provided for each student. Extended, on-site and custom training courses are available.

After Sales Support

Standard support includes email and telephone technical support services during the one-year warranty period, and on-site support engineering services (if requested) at the contract day-rate. Customer support will be provided during normal Bluefin business hours (09:00 - 17:00 EST). Our highly trained Marine Operations Engineers are available to provide on-site support worldwide.

Custom service agreements can include an extended warranty period, 24/7 support, defined response periods, and global on-site Marine Operations support.

Need support? Call +1 (617) 715-7093 or email support-at-bluefinrobotics.com.

Repairs and Returns

Should a return or repair be necessary, please first obtain an RMA number. To obtain an RMA number, please do the following:

  1. Complete an RMA Form
  2. Send RMA form to customersupport-at-bluefinrobotics.com or your technical point-of-contact. You will be issued an RMA/BIRS case number.
  3. Print the completed RMA form and include with your shipment.
  4. Reference the RMA/BIRS case number on the package and all future correspondence.

All vehicles/equipment should be shipped prepaid to:

Bluefin Robotics
RMA No: XXXX
553 South Street
Quincy, MA 02169 USA